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About the project

How ServiceDigiCulture is being developed and by whom

The ServiceDigiCulture toolkit, training, handbooks and foresight guide have been developed within a European Commission Erasmus+ Programme funded project called Digital and Sustainable Service Innovation for the Cultural and Creative Sector.


The project aims to tackle challenges created by COVID-19 and future crises by developing the skills of unemployed, employed and self-employed people and micro and small organisations in the cultural and creative sectors to foresee and react to changes, using service innovation and service design. The project therefore helps them maintain and enter the labour market, and enhances their ability to employ themselves and others.


The skill areas focus on innovating and reinventing services, making services of products to be delivered to customers in the new post COVID-19 society, harnessing digitalisation, and strategic foresight to tackle any future challenges and changes.

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Why address the cultural and creative sectors?

The cultural and creative sectors (CCS) are among the most severely impacted by COVID-19, causing unemployment and precariousness in the labour market and affecting about 8,7 million people in these sectors in the EU and 1,1 million cultural enterprises. The concern is that this situation may cause a permanent decline of the cultural and creative sectors in Europe and impact the well-being and cohesion of communities and other sectors, such as tourism. Hence it is essential to support the cultural and creative sectors and create sector-specific solutions.

Target groups

The core target groups of the project and its outcomes are:

  • Unemployed, employed and self-employed individuals and micro and small organisations in the cultural and creative sectors in the EU needing novel service innovation training tailored to their needs.

  • Cultural actors, promoters and enhancers, such as municipalities and cultural organisations and associations, service design and design professionals, enterprise organisations and developers that support SMEs and people working in cultural and creative sectors in the EU.

Expected results

All these outcomes will be freely accessible online, and will be available soon.

The PDF on Service Design

explains what service design is

The Service Competency

Framework Report

on service innovation and service development, and in cultural and creative sectors.

The ServiceDigiCulture handbook

for people working in cultural and creative sectors provides instructions using the toolkit, learning service innovation and rethinking services during and after the training.

The handbook for trainers

provides support to trainers working with people in cultural and creative sectors.

The Sustainable Strategic Foresight Guide

helps people working in the cultural and creative sectors foresee, understand and react to societal and sectoral changes using service innovation. The guide will enable purposeful service innovation linked to strategy, sustainability and foresight.

ServiceDigiCulture toolkit and training

that can be used as an autonomous online training or trainer-led blended or virtual learning.

Organisations behind ServiceDigiCulture

Six organisations from four European countries and with different competences are developing ServiceDigiCulture outcomes. These are:

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key information
in a nutshell

  • Funding: EU Erasmus+ Cooperation for innovation and the exchange of good practices, Strategic Partnership for Adult Education, Development of Innovation

  • Duration: 1.6.2021 – 31.5.2023

  • Project number: 2020-1-FI01-KA227-ADU-092663

  • Full name: Digital and Sustainable Service Innovation for the Cultural and Creative Sectors

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